@import url('./vars.css');

.support-page {
  padding: 100px 40px 80px;
  min-height: 100vh;
}

.support-hub {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 24px;
  margin-bottom: 48px;
}

.support-channel-card {
  font: inherit;
  color: inherit;
  width: 100%;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 6px;
  outline: none;
  padding: 32px;
  border-radius: var(--bloom-radius);
  background: rgb(255 255 255 / 5%);
  border: 1px solid rgb(255 255 255 / 10%);
  cursor: pointer;
  transition: all 0.35s var(--bloom-transition);
  text-align: center;
}

.support-channel-card:hover {
  transform: translateY(-8px);
  border-color: var(--bloom-secondary);
  box-shadow: var(--bloom-shadow-md);
}

.support-channel-icon {
  font-size: 2.5rem;
  margin-bottom: 16px;
}
.support-channel-label {
  font-family: var(--font-display);
  font-size: 1.1rem;
  font-weight: 700;
  margin-bottom: 8px;
}
.support-channel-desc {
  font-size: 0.82rem;
  color: rgb(255 255 255 / 50%);
}

.chat-window {
  border-radius: var(--bloom-radius);
  background: rgb(255 255 255 / 4%);
  border: 1px solid rgb(255 255 255 / 10%);
  overflow: hidden;
  display: flex;
  flex-direction: column;
  height: 520px;
}

.chat-header {
  padding: 18px 24px;
  background: linear-gradient(135deg, rgb(139 31 110 / 30%), rgb(45 27 94 / 40%));
  border-bottom: 1px solid rgb(255 255 255 / 8%);
  display: flex;
  align-items: center;
  gap: 12px;
}

.chat-agent-avatar {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: linear-gradient(135deg, var(--bloom-primary), var(--bloom-secondary));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 1.1rem;
}

.chat-agent-info .name {
  font-weight: 600;
  font-size: 0.9rem;
}
.chat-agent-info .status {
  font-size: 0.75rem;
  color: var(--bloom-mint);
}

.chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 20px;
  display: flex;
  flex-direction: column;
  gap: 14px;
}

.chat-bubble {
  max-width: 75%;
  padding: 12px 16px;
  border-radius: 18px;
  font-size: 0.88rem;
  line-height: 1.5;
}

.chat-bubble.user {
  align-self: flex-end;
  background: linear-gradient(135deg, var(--bloom-primary), var(--bloom-secondary));
  color: #fff;
  border-bottom-right-radius: 4px;
}
.chat-bubble.agent {
  align-self: flex-start;
  background: rgb(255 255 255 / 9%);
  color: rgb(255 255 255 / 90%);
  border-bottom-left-radius: 4px;
}
.chat-bubble.bot {
  align-self: flex-start;
  background: rgb(124 58 237 / 20%);
  color: rgb(255 255 255 / 90%);
  border: 1px solid rgb(124 58 237 / 30%);
  border-bottom-left-radius: 4px;
}

.chat-input-bar {
  padding: 16px 20px;
  border-top: 1px solid rgb(255 255 255 / 8%);
  display: flex;
  gap: 10px;
  align-items: center;
}

.chat-input-bar input {
  flex: 1;
  padding: 12px 16px;
  background: rgb(255 255 255 / 7%);
  border: 1px solid rgb(255 255 255 / 12%);
  border-radius: 100px;
  color: #fff;
  font-size: 0.88rem;
  outline: none;
  font-family: var(--font-body);
}
.chat-input-bar input:focus {
  border-color: var(--bloom-secondary);
}

.faq-list {
  display: flex;
  flex-direction: column;
  gap: 12px;
}

.faq-item {
  border-radius: 12px;
  background: rgb(255 255 255 / 4%);
  border: 1px solid rgb(255 255 255 / 8%);
  overflow: hidden;
  transition:
    border-color 0.25s ease,
    background 0.25s ease;
}

.faq-question {
  padding: 16px 20px;
  cursor: pointer;
  font-size: 0.9rem;
  font-weight: 500;
  display: flex;
  justify-content: space-between;
  align-items: center;
  transition: background 0.2s;
}

.faq-question:hover {
  background: rgb(255 255 255 / 3%);
}
.faq-answer {
  padding: 0 20px;
  max-height: 0;
  overflow: hidden;
  transition: all 0.3s ease;
  font-size: 0.85rem;
  color: rgb(255 255 255 / 60%);
  line-height: 1.6;
}
.faq-item.open .faq-answer {
  padding: 14px 20px;
  max-height: 300px;
}

.rating-stars {
  display: flex;
  gap: 8px;
  justify-content: center;
}
.rating-star {
  font-size: 2rem;
  cursor: pointer;
  color: rgb(255 255 255 / 20%);
  transition: all 0.2s;
  background: none;
  border: none;
  padding: 4px;
  font-family: inherit;
}
.rating-star:hover,
.rating-star.active {
  color: var(--bloom-accent);
  transform: scale(1.2);
}

.visually-hidden {
  position: absolute !important;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}
.is-hidden {
  display: none !important;
}
.section-block {
  margin-bottom: 48px;
}
.section-heading {
  font-family: var(--font-display);
  font-size: 1.4rem;
  font-weight: 700;
  margin-bottom: 24px;
}

.bloom-nav-links a.nav-active {
  color: #fff;
  position: relative;
}
.bloom-nav-links a.nav-active::after {
  content: '';
  position: absolute;
  left: 0;
  right: 0;
  bottom: -6px;
  height: 2px;
  background: linear-gradient(135deg, var(--bloom-primary), var(--bloom-secondary));
  border-radius: 2px;
}

/* Merged with main .support-channel-card selector */
.support-channel-card:focus-visible {
  border-color: var(--bloom-secondary);
  box-shadow: 0 0 0 3px rgb(232 67 147 / 40%);
}
.support-channel-card .channel-tag {
  margin-top: 12px;
}
.support-channel-card .support-channel-label {
  display: block;
}
.support-channel-card .support-channel-desc {
  display: block;
}

.chat-floating {
  position: fixed;
  bottom: 24px;
  right: 24px;
  width: min(420px, calc(100vw - 32px));
  max-height: min(640px, calc(100vh - 48px));
  z-index: 9000;
  animation: chat-rise 0.35s var(--bloom-transition);
}
.chat-floating .chat-window {
  height: 560px;
  max-height: calc(100vh - 48px);
  box-shadow:
    0 24px 60px -12px rgb(0 0 0 / 60%),
    0 0 0 1px rgb(255 255 255 / 6%);
  backdrop-filter: blur(18px);
  background: rgb(20 12 40 / 92%);
}

@keyframes chat-rise {
  from {
    opacity: 0;
    transform: translateY(24px) scale(0.96);
  }
  to {
    opacity: 1;
    transform: none;
  }
}
.chat-close-btn {
  margin-left: auto;
  background: none;
  border: none;
  color: rgb(255 255 255 / 50%);
  cursor: pointer;
  font-size: 1.1rem;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  transition: all 0.2s;
}
.chat-close-btn:hover,
.chat-close-btn:focus-visible {
  background: rgb(255 255 255 / 10%);
  color: #fff;
  outline: none;
}

@media (width <=540px) {
  .chat-floating {
    bottom: 0;
    right: 0;
    width: 100vw;
    max-height: 100vh;
  }
  .chat-floating .chat-window {
    height: 100vh;
    border-radius: 0;
  }
}

.ticket-card {
  padding: 36px;
  max-width: 640px;
}
.ticket-textarea {
  resize: vertical;
  min-height: 120px;
}
.btn-block {
  width: 100%;
  justify-content: center;
}
.form-input:invalid:not(:placeholder-shown) {
  border-color: #ff6b8a;
}

.faq-tabs {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-bottom: 20px;
}
.faq-tab {
  padding: 6px 16px;
  border-radius: 100px;
  border: 1.5px solid rgb(255 255 255 / 15%);
  background: transparent;
  color: rgb(255 255 255 / 60%);
  font-size: 0.82rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s;
  font-family: inherit;
}
.faq-tab:hover {
  color: #fff;
  border-color: rgb(255 255 255 / 30%);
}
.faq-tab.is-active {
  background: linear-gradient(135deg, #8b1f6e, #e84393);
  color: #fff;
  border-color: transparent;
}
.faq-tab:focus-visible {
  outline: none;
  box-shadow: 0 0 0 3px rgb(232 67 147 / 40%);
}

/* Merged with main .faq-item selector */
.faq-item:hover {
  border-color: rgb(255 255 255 / 16%);
}
.faq-trigger {
  width: 100%;
  text-align: left;
  padding: 18px 20px;
  background: none;
  border: none;
  color: #fff;
  font: inherit;
  font-weight: 600;
  font-size: 0.95rem;
  cursor: pointer;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
}
.faq-trigger:focus-visible {
  outline: none;
  background: rgb(255 255 255 / 5%);
}
.faq-arrow {
  color: rgb(255 255 255 / 40%);
  font-size: 1.2rem;
  flex-shrink: 0;
  transition: transform 0.3s ease;
}
.faq-item[data-open='true'] .faq-arrow {
  transform: rotate(90deg);
}
.faq-panel {
  display: grid;
  grid-template-rows: 0fr;
  transition: grid-template-rows 0.35s ease;
}
.faq-item[data-open='true'] .faq-panel {
  grid-template-rows: 1fr;
}
.faq-panel-inner {
  overflow: hidden;
  font-size: 0.88rem;
  color: rgb(255 255 255 / 60%);
  line-height: 1.7;
}
.faq-panel-inner > div {
  padding: 0 20px 18px;
}

.faq-skeleton {
  height: 62px;
  border-radius: 12px;
  background: linear-gradient(90deg, rgb(255 255 255 / 4%) 0%, rgb(255 255 255 / 9%) 50%, rgb(255 255 255 / 4%) 100%);
  background-size: 200% 100%;
  animation: shimmer 1.4s linear infinite;
  margin-bottom: 12px;
}

@keyframes shimmer {
  0% {
    background-position: 200% 0;
  }
  100% {
    background-position: -200% 0;
  }
}

.csat-card {
  padding: 36px;
  max-width: 560px;
  text-align: center;
  margin: 0 auto;
}
.csat-heading {
  margin-bottom: 8px;
}
.csat-sub {
  color: rgb(255 255 255 / 50%);
  font-size: 0.88rem;
  margin-bottom: 28px;
}
.csat-field {
  border: none;
  padding: 0;
  margin: 0 0 24px;
}
.csat-legend {
  font-size: 0.85rem;
  font-weight: 600;
  margin-bottom: 12px;
  display: block;
  width: 100%;
  text-align: center;
}
.csat-textarea {
  resize: vertical;
  min-height: 80px;
  margin-bottom: 16px;
}

/* Merged with main .rating-stars and .rating-star selectors */
.rating-star:focus-visible {
  outline: none;
  color: var(--bloom-accent);
  transform: scale(1.15);
}

.nps-row {
  display: flex;
  gap: 6px;
  justify-content: center;
  flex-wrap: wrap;
}
.nps-btn {
  min-width: 36px;
  padding: 6px;
}
.nps-btn[aria-checked='true'] {
  background: linear-gradient(135deg, var(--bloom-primary), var(--bloom-secondary));
  color: #fff;
  border-color: transparent;
}

@media (width <=720px) {
  .support-hub {
    grid-template-columns: 1fr;
  }
}

@media (width <=768px) {
  .support-page {
    padding: 88px 20px 60px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .faq-panel,
  .faq-arrow,
  .chat-floating,
  .faq-skeleton {
    transition: none !important;
    animation: none !important;
  }
}

.chat-msg-wrap {
  display: flex;
  flex-direction: column;
  gap: 4px;
}
.chat-msg-user {
  align-items: flex-end;
}
.chat-msg-bot,
.chat-msg-agent {
  align-items: flex-start;
}

.chat-typing {
  display: inline-flex;
  gap: 4px;
  padding: 14px 18px;
}
.chat-typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: rgb(255 255 255 / 50%);
  animation: typing-dot 1.2s infinite ease-in-out;
}
.chat-typing span:nth-child(2) {
  animation-delay: 0.15s;
}
.chat-typing span:nth-child(3) {
  animation-delay: 0.3s;
}

@keyframes typing-dot {
  0%,
  60%,
  100% {
    transform: translateY(0);
    opacity: 0.4;
  }
  30% {
    transform: translateY(-4px);
    opacity: 1;
  }
}

.chat-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  padding: 4px 0 6px;
}
.chat-chip {
  padding: 6px 12px;
  border-radius: 100px;
  border: 1px solid rgb(124 58 237 / 35%);
  background: rgb(124 58 237 / 10%);
  color: #c4b5fd;
  font-size: 0.76rem;
  font-weight: 600;
  cursor: pointer;
  transition: all 0.2s;
  font-family: inherit;
}
.chat-chip:hover {
  background: rgb(124 58 237 / 25%);
  color: #fff;
  transform: translateY(-1px);
}

.chat-tool-error {
  padding: 10px 14px;
  border-radius: 10px;
  background: rgb(239 68 68 / 10%);
  border: 1px solid rgb(239 68 68 / 30%);
  color: #fca5a5;
  font-size: 0.85rem;
}

.chat-reco-grid {
  display: grid;
  grid-template-columns: 1fr 1fr 1fr;
  gap: 8px;
  margin-top: 8px;
}
.chat-reco-card {
  padding: 12px;
  border-radius: 10px;
  background: rgb(255 255 255 / 5%);
  border: 1px solid rgb(255 255 255 / 10%);
  text-decoration: none;
  color: inherit;
  transition: all 0.2s;
  display: block;
}
.chat-reco-card:hover {
  border-color: rgb(232 67 147 / 50%);
  transform: translateY(-2px);
}
.reco-name {
  font-size: 0.82rem;
  font-weight: 600;
  margin-bottom: 4px;
}
.reco-price {
  font-size: 0.9rem;
  color: #fbbf24;
  font-weight: 700;
}

.chat-cart-card {
  padding: 12px 14px;
  border-radius: 12px;
  margin-top: 6px;
}
.chat-cart-card .card-hd {
  display: flex;
  justify-content: space-between;
  margin-bottom: 8px;
  font-size: 0.9rem;
}
.cart-row {
  display: flex;
  justify-content: space-between;
  font-size: 0.82rem;
  color: rgb(255 255 255 / 70%);
  padding: 3px 0;
}

.chat-status-card .card-photo {
  margin-top: 10px;
}
.chat-status-card .card-photo img {
  width: 100%;
  max-height: 140px;
  object-fit: cover;
  border-radius: 10px;
  border: 1px solid rgb(255 255 255 / 10%);
}
.chat-status-card code,
.chat-bubble code {
  background: rgb(255 255 255 / 8%);
  padding: 2px 6px;
  border-radius: 4px;
  font-size: 0.82em;
  font-family: ui-monospace, monospace;
}